Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at viteaselivin@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at viteaselivin@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at viteaselivin@gmail.com.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, please send us a photo and videos of your item in the condition you are describing for our team to verify. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can WhatsApp us at +919152621474 or email us at viteaselivin@gmail.com. 

If your return is accepted, we’ll arrange for a return pick-up within 24 hours and you will be notified of the same through our official WhatsApp channel. 

You can always contact us for any return question at viteaselivin@gmail.com. 

Damages and issues
Please inspect your order upon reception and click a photo or a video immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and run a quality check on your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please WhatsApp us at +91 9152621474 or email us at viteaselivin@gmail.com.

Cancellation Policy

At VitEase Livin', we understand that you may occasionally need to cancel an order. This Cancellation Policy outlines when and how order cancellations can be requested.

Order Cancellation by Customer

Orders may be cancelled only before they have been processed and dispatched from our warehouse or fulfillment partner.

If you wish to cancel your order, please contact our Customer Support team as soon as possible after placing your order. While we will make every effort to process your request, cancellation cannot be guaranteed once the order has entered the processing stage.

Orders That Cannot Be Cancelled

Cancellation requests cannot be accepted if:

  • The order has already been dispatched.
  • The shipment is already in transit.
  • The product has already been delivered.

If your order has already been shipped, you may refer to our Return & Refund Policy to determine whether the product is eligible for return or replacement.

Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the full amount paid (including any applicable shipping charges, where eligible) will be refunded to the original payment method.

Refunds are generally processed within 5–10 business days after the cancellation has been approved. Actual credit timelines may vary depending on your bank or payment provider.

Cash on Delivery (COD) Orders

Cash on Delivery orders can also be cancelled before dispatch by contacting our Customer Support team. You can simply reject the delivery at the doorstep if you no longer wish to keep the product. 

Repeated cancellation of more than 2 Cash on Delivery orders without a valid reason will result in restrictions on future COD purchases at our discretion.

Cancellation by VitEase Livin'

VitEase Livin' reserves the right to cancel any order under circumstances including, but not limited to:

  • Product becoming unavailable.
  • Pricing or technical errors.
  • Incorrect product information.
  • Payment verification issues.
  • Suspected fraudulent or unauthorized transactions.
  • Orders that cannot be fulfilled due to operational or logistical constraints.
  • Government restrictions or force majeure events.

If a prepaid order is cancelled by VitEase Livin', the customer will receive a full refund to the original payment method.

Order Modification

In most cases, orders once place cannot be modified. However, you can WhatsApp us and we will try our best to accommodate your request before dispatch. Please note that modifications cannot be guaranteed once an order has entered the processing stage or has been shipped.

Need Assistance?

For cancellation requests or any order-related queries, please contact us:

WhatsApp: +91 91526 21474

Email: viteaselivin@gmail.com

Business Hours:

  • Monday – Friday: 12:00 PM – 8:00 PM (IST)
  • Sunday - 12:00 PM - 6:00 PM (IST)

We aim to respond to all customer queries within 24 business hours.

Thank you for shopping with VitEase Livin'.