Shipping policy

At VitEase Livin', we are committed to delivering quality home and lifestyle essentials to your doorstep as quickly, safely, and efficiently as possible. This Shipping Policy explains how your orders are processed, shipped, and delivered, so you know exactly what to expect after placing your order.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, sales, or periods of high order volume, processing times may be slightly longer. In such cases, we appreciate your patience and understanding.
  • Once your order has been processed, it will be handed over to one of our trusted courier partners for delivery.

Shipping Partners

To ensure safe and timely delivery across India, we work with a network of trusted logistics and courier partners. Depending on your delivery location, package size, serviceability, and availability, your order may be shipped through one of the following:

  • Delhivery
  • Shiprocket (Courier Aggregation Platform)
  • India Post
  • XpressBees
  • Blue Dart
  • DTDC
  • Ecom Express
  • Shadowfax
  • Ekart Logistics
  • Other trusted regional courier partners, where applicable

The courier partner assigned to your order is selected based on the fastest and most reliable service available for your delivery location.

Delivery Timelines

  • Metro Cities: 3–6 business days
  • Tier 2 & Tier 3 Cities: 4–8 business days
  • Remote & Rural Locations: 5–10 business days

Delivery timelines are estimates and begin once your order has been dispatched. Actual delivery may vary depending on your location, courier partner availability, weather conditions, public holidays, operational disruptions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment.

From time to time, VitEase Livin' may offer free shipping on eligible orders, limited-time shipping promotions, or product-specific shipping offers. Any such offers will be clearly communicated on the product page or during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via Email, SMS, and/or WhatsApp (where applicable) containing your Order Number, Courier Partner Details, Tracking Number, and Shipment Tracking Link.

Please allow up to 24 hours for tracking information to become active after your order has been dispatched.

Delivery Delays

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including severe weather conditions, natural disasters, public holidays, political or civil disruptions, courier network delays, high order volumes during festive or promotional periods, or remote delivery locations.

If your order is delayed beyond the estimated delivery period, please contact our Customer Support team. We will coordinate with the courier partner and keep you informed about your shipment status.

Incorrect or Incomplete Shipping Address

Please ensure that your shipping address, PIN code, and contact number are accurate before placing your order.

VitEase Livin' cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error after placing your order, please contact us immediately. While we will make every reasonable effort to update your details before dispatch, we cannot guarantee modifications once your order has entered processing or has been shipped.

Failed Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed because the customer is unavailable, the address provided is incorrect or incomplete, the customer refuses delivery, or the courier is unable to contact the customer, the shipment may be returned to the originating warehouse or fulfillment center.

If the customer requests re-shipment, additional shipping charges may apply.

Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on product availability, supplier location, warehouse availability, or packaging requirements.

If this occurs, you will receive separate tracking details for each shipment.

Damaged, Missing or Lost Shipments

If your package arrives damaged, tampered with, or if any item is missing, please take clear photographs of the package before opening it (if possible), take photographs of the damaged product(s), packaging, and shipping label, and contact our Customer Support team within 48 hours of delivery. Please include your Order Number along with the photographs.

If a shipment is confirmed as lost in transit by the courier partner, we will arrange an appropriate resolution, which may include a replacement or refund in accordance with our Return & Refund Policy.

Order Cancellations

  • Orders may be cancelled only before they have been dispatched.
  • Once an order has been shipped, cancellation requests cannot be accepted.

For more information regarding returns or refunds after delivery, please refer to our Return & Refund Policy.

International Shipping

At present, VitEase Livin' ships only within India.

We look forward to serving customers in additional countries in the future.

Contact Us

If you have any questions regarding your shipment or require assistance with your order, please contact us.

Email: viteaselivin@gmail.com]

Business Hours:

  • Monday – Friday: 12:00 PM – 8:00 PM (IST)
  • Sunday - 12:00 PM - 6:00 PM (IST)

We are not functional on Saturdays!

We aim to respond to all customer inquiries within 24 business hours.

Thank you for shopping with VitEase Livin'.