Shipping policy
This Shipping Policy explains how your orders are processed, shipped, and delivered, so you know exactly what to expect after placing your order.
Order Processing
All orders are processed within 48 hours after payment confirmation.
Orders placed on Sundays or public holidays will be processed the next business day.
During festive seasons, sales, or periods of high order volume, processing times may be slightly longer. In such cases, we appreciate your patience and understanding.
Once your order has been processed, it will be handed over to one of our trusted courier partners for delivery.
Shipping Partners
To ensure safe and timely delivery across India, we work with a network of trusted logistics and courier partners. Depending on your delivery location, package size, serviceability, and availability, your order may be shipped through one of the following:
Delhivery
Shiprocket
India Post
XpressBees
Blue Dart
DTDC
Ecom Express
Shadowfax
Ekart Logistics
FedEX
Other trusted local courier partners, where applicable
The courier partner assigned to your order is selected based on the fastest and most reliable service available for your delivery location.
Delivery Timelines
Express Delivery: 3-5 business days
Standard Delivery: 5–7 business days
Remote areas/North-East India: 7–10 business days
Delivery timelines are estimates and begin once your order has been dispatched. Actual delivery timelines may vary depending on your location, courier partner availability, weather conditions, public holidays, operational disruptions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be clearly displayed during checkout before payment.
From time to time, we offer FREE shipping on eligible orders, limited-time shipping promotions, or product-specific shipping offers. Any such offers will be clearly communicated on the product page or during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation via SMS and/or WhatsApp containing your Order Number, Courier Partner Details, Tracking Number, and Shipment Tracking Link.
Please allow up to 24 hours for tracking information to become active after your order has been dispatched.
Delivery Delays
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including severe weather conditions, natural disasters, public holidays, political or civil disruptions, courier network delays, high order volumes during festive or promotional periods, or remote delivery locations.
If your order is delayed beyond the estimated delivery period, please contact our Customer Support team. We will coordinate with the courier partner and keep you informed about your shipment status.
Incorrect or Incomplete Shipping Address
Please ensure that your shipping address, PIN code, and contact number is accurately selected at checkout before placing your order.
VitEase Livin' cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.
If you notice an error after placing your order, please contact us immediately. While we will make every reasonable effort to update your details before dispatch, we cannot guarantee address modifications once your order has entered the processing stage or has been shipped.
Failed Delivery Attempts
All our courier partners generally make 2–3 delivery attempts.
If delivery cannot be completed because the customer is unavailable, the address provided is incorrect or incomplete, the customer refuses delivery, or the courier is unable to contact the customer, the shipment may be returned to the originating warehouse or fulfillment center.
If the customer requests re-shipment, additional shipping charges may apply.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability, supplier location, warehouse availability, or packaging requirements.
If this occurs, you will receive separate tracking details for each shipment.
Warranty and Guarantee
We do not provide warranty or guarantee on any product sold on our website.
Damaged, Missing or Lost Shipments
If your package arrives damaged, tampered with, or if any item is missing or damaged, please take clear photographs of the package as soon as it arrives. Contact our Customer Support team within 48 hours of delivery via WhatsApp and please include your Order Number along with the photographs as attached evidence for our team to investigate.
If a shipment is confirmed as lost in transit by the courier partner, we will arrange an appropriate resolution, which may include a replacement or refund in accordance with our Return & Refund Policy.
International Shipping
At present, VitEase Livin' ships only within India. We look forward to serving customers in additional countries in the future.
If you have any questions regarding your shipment or require assistance with your order, please contact us.
WhatsApp: +91 91526 21474
Email: viteaselivin@gmail.com
Business Hours:
Monday – Friday: 11:00 AM – 8:00 PM (IST)
Thank you for shopping with VitEase Livin'.